EN / KR CART0

Terms & Conditions

Effective Date: [September 1,2026]

These Terms & Conditions govern the use of the products and services provided through gongdreen.com, operated by GONGDREEN.

1. Purpose

These Terms & Conditions set out the rights, obligations, and responsibilities between GONGDREEN and users of the online store operated by GONGDREEN.

2. Services

GONGDREEN provides the following services through its website:

  • Product information
  • Product ordering and payment
  • Delivery of purchased products
  • Order cancellation, exchange, return, and refund services
  • Customer support related to orders and products
  • Other services determined by GONGDREEN

GONGDREEN may modify products or services where necessary due to product availability, ingredient supply, specification changes, or operational reasons.

3. Orders and Formation of Contract

An order is submitted when the customer selects products, enters the required order and shipping information, and completes payment.

A purchase contract is formed when GONGDREEN confirms the order and sends an order confirmation email or equivalent notice.

GONGDREEN may cancel or refuse an order in the following circumstances:

  • The order information is false, incomplete, or incorrect
  • Payment has not been successfully completed
  • A stock error or product unavailability is identified
  • Delivery is unavailable to the requested country or region
  • The order is reasonably suspected to be fraudulent or abnormal
  • Other circumstances make fulfillment of the order reasonably impracticable

If an item is found to be unavailable after payment has been completed, GONGDREEN may cancel the affected order and issue a refund for the amount paid.

4. Prices and Payment

Unless otherwise stated, prices displayed on the website are the selling prices of the products.

Payment is accepted exclusively through PayPal.

Card numbers and other payment information entered during payment are processed directly by PayPal or the relevant payment service provider. GONGDREEN does not directly store customers’ full card numbers.

PayPal, card issuers, banks, or other financial institutions may charge foreign transaction fees, currency conversion fees, or other charges depending on the customer’s payment method or country. Such charges are the responsibility of the customer.

Any issues relating to payment system outages, authorization failures, exchange rates, or the customer’s payment method that are outside GONGDREEN’s direct control are subject to the policies of the relevant payment service provider.

5. Changes and Cancellations

If a customer discovers an error in the selected product or quantity after payment, the customer should contact GONGDREEN as soon as possible before the order is shipped.

Orders may be changed or cancelled before shipment.

Once an order has been shipped, changes or cancellations may no longer be possible, and the exchange and return provisions of these Terms will apply.

6. Shipping and Shipping Fees

GONGDREEN ships products to the shipping address provided by the customer at checkout.

Shipping fees may vary depending on the destination country, order quantity, and order contents. The shipping fee displayed after the customer enters the relevant shipping information at Checkout will apply.

Orders are shipped through international carriers selected by GONGDREEN. The carrier may vary depending on destination and operational circumstances.

GONGDREEN will make reasonable efforts to dispatch orders within an appropriate period following order confirmation. However, delivery may be delayed due to circumstances beyond GONGDREEN’s direct control, including:

  • Customs procedures
  • Airline or international transportation delays
  • Local carrier delays
  • Natural disasters
  • Strikes
  • Public holidays
  • Import restrictions
  • Other events beyond reasonable control

To the extent permitted by applicable law, GONGDREEN is not responsible for delays resulting from circumstances beyond its control where GONGDREEN is not at fault.

7. Incorrect Shipping Information and Returned Packages

Customers are responsible for providing an accurate recipient name, shipping address, postal code, country, and telephone number.

Where incorrect or incomplete information supplied by the customer results in any of the following, the customer may be responsible for the resulting costs:

  • Delivery delays
  • Delivery failure
  • Return of the package
  • Reshipment
  • Address correction
  • Additional customs-related charges

Returned orders may be reshipped only after any additional shipping charges have been paid.

8. Customs Duties and Local Taxes

International orders may be subject to customs duties, import taxes, VAT, customs clearance fees, or other local charges in addition to the product price and shipping fee.

These charges are determined by the laws and customs policies of the destination country and, unless otherwise stated, are the responsibility of the recipient.

GONGDREEN cannot calculate or guarantee the exact amount of customs duties, taxes, or clearance fees applicable in each country in advance.

If a customer refuses to pay applicable duties or taxes, or fails to complete the required customs procedures, and the order is returned, GONGDREEN may, to the extent permitted by applicable law, deduct actual shipping, return, customs, and related costs from any refund.

9. Exchanges and Returns

Customers may request an exchange or return within 7 days of receiving the product, to the extent permitted by applicable law.

Returns or exchanges due to a change of mind are accepted only where the item is unopened, unused, and in a condition suitable for resale.

For returns or exchanges due to a change of mind, the customer is responsible for costs including:

  • Original shipping fees
  • International return shipping fees
  • Reshipping fees
  • Costs incurred during return shipment or customs processing

Returns or exchanges may be restricted, to the extent permitted by applicable law, in the following cases:

  • Tea or other food products have been opened or partially consumed
  • The product or packaging has been damaged due to the customer’s responsibility
  • The product has been used or consumed and its value has materially decreased
  • The product has been damaged or deteriorated due to improper storage by the customer
  • The passage of time has materially reduced the product’s resale value
  • Other circumstances in which applicable law restricts withdrawal or return rights

Tea and other food products cannot be returned or exchanged for change-of-mind reasons once opened or consumed.

Where applicable, restrictions on returns may also be stated on the relevant product page.

10. Incorrect, Damaged, or Defective Products

Please contact GONGDREEN as soon as reasonably possible if:

  • You received a product different from the one ordered
  • The product was damaged during delivery
  • The product itself is defective

GONGDREEN may request supporting information such as the order number, photographs of the product, or photographs of the packaging.

Where the issue is confirmed to be GONGDREEN’s responsibility, GONGDREEN will bear reasonable shipping costs required for the exchange or refund.

11. Inspection of Returned Products and Refunds

Once a returned product is received, GONGDREEN may inspect whether the product has been opened, used, damaged, or otherwise remains suitable for resale.

Where the value of a product has decreased due to the customer’s responsibility, the return or refund may be restricted to the extent permitted by applicable law.

Approved refunds will generally be processed through the original PayPal payment method.

Because exchange rates and PayPal, card issuer, or bank conversion policies may differ between the date of payment and the date of refund, the amount received by the customer in local currency may differ from the amount originally paid.

GONGDREEN is not responsible for exchange-rate differences, financial institution fees, or charges imposed by third-party payment service providers where such amounts are not caused by GONGDREEN.

12. Product Characteristics and Display

GONGDREEN makes reasonable efforts to provide accurate product information.

However, product colors may appear differently depending on the customer’s monitor, mobile device settings, and photography conditions.

Tea products and other products containing natural or botanical ingredients may naturally vary depending on harvest season, growing region, and the inherent characteristics of the ingredients, including differences in:

  • Color
  • Size
  • Shape
  • Aroma
  • Taste

Natural variations that do not affect the safety or overall quality of the product are not considered product defects.

13. Changes to or Suspension of Services

GONGDREEN may temporarily modify or suspend all or part of the website due to server maintenance, system failures, communication failures, security issues, or other unavoidable circumstances.

14. Privacy

GONGDREEN processes personal information collected in connection with orders and services in accordance with applicable law and the separately published Privacy Policy.

15. Intellectual Property

Unless otherwise stated, all intellectual property rights in GONGDREEN’s brand name, logo, tea tags, illustrations, product designs, photographs, graphics, written content, and other materials appearing on the website belong to GONGDREEN.

Such materials may not be reproduced, modified, distributed, sold, or otherwise used for commercial purposes without GONGDREEN’s prior consent.

16. Limitation of Responsibility

GONGDREEN remains responsible to the extent required by applicable law.

However, to the extent permitted by applicable law, GONGDREEN is not responsible for loss or damage arising from circumstances where GONGDREEN is not at fault, including:

  • Incorrect order or shipping information provided by the customer
  • Improper storage or use of products by the customer
  • Circumstances involving international or local carriers
  • Actions taken by customs or other governmental authorities
  • PayPal or financial institution systems and payment processing
  • Natural disasters, strikes, transportation interruptions, or other events beyond reasonable control
  • The customer’s device or internet environment

Nothing in this section limits any liability that cannot legally be excluded or restricted.

17. Governing Law and Disputes

These Terms & Conditions and transactions between GONGDREEN and customers are governed by the laws of the Republic of Korea.

The parties will first make reasonable efforts to resolve any dispute through mutual discussion. If a dispute cannot be resolved, it will be handled in accordance with the jurisdiction or dispute resolution procedures provided under applicable law.

18. Contact

For questions relating to orders, payment, shipping, exchanges, returns, or these Terms & Conditions, please contact:

GONGDREEN
Email: yjh@gongdreen.com
Tel: +82-2-514-9070
Address: 2F, 41 World Cup buk-ro 5-gil, Mapo-gu, Seoul, Republic of Korea